Less downtime
From failure to resolution faster: every minute a down asset costs money.
Operations OS · Multi-site
The operating system for businesses that can't afford down equipment.
ArcNexus connects your assets, incidents, inventory, suppliers, and teams in a modular multi-site platform. Less time searching for information. More time fixing problems.
Built for
- Arcades
- Vending
- Hospitality
- Fitness
- Facility mgmt
Three pillars that move the needle
Not another helpdesk or generic ERP. It's the operating system for your physical operation.
Fewer losses
Critical stock under control, fewer rush orders, and assets with full history.
More multi-site control
Role-based permissions, central visibility, and standardized operations across sites.
The platform, in perspective
One card, real depth. Browse modules, explore screens, and feel the 3D tilt as you move the cursor — like the product itself.
ArcNexus
Operations OS
Central operations view
Unified dashboard: active assets, open incidents, critical stock, and alerts per site.
From failure to resolution, in one flow
ArcNexus doesn't sell isolated modules. It sells connected operational traceability: every asset, incident, part, and order stays linked.
1
An asset fails or needs maintenance
A machine, piece of equipment, or installation stops operating or enters review.
2
Open the asset detail
View history, location, previous maintenance, and current status.
3
Create or review the incident
Ticket with status, priority, owner, and operational SLA.
4
Identify the required part
Direct link between asset, incident, and spare part.
5
Check stock and supplier
Availability, critical stock, preferred supplier, and lead times.
6
Place order or review invoice
Purchase traced to asset and incident — no Excel or WhatsApp.
7
Manager gets visibility
Dashboard and notifications: what’s happening, who’s fixing it, and what it costs.
8
History is saved
Traceability for future decisions: repeat failures and cost per asset.
Operations Core — activate only what you need
Modular architecture: start with inventory, incidents, and assets. Turn on workflows, planner, and BMS when your operation needs them.
Stock Management
Parts and spares linked to assets. Suppliers, orders, and invoices in one place, with low or critical stock alerts.
Core
Ticket System
Create and assign incidents. Statuses, priorities, history, and maintenance. Basic reports without spreadsheets.
Core
Asset Management
Equipment catalog per site with detail, maintenance history, calendar, and QR/NFC scanner.
Core
Site Control
Central asset view, operational floorplan, device status, and real-time alerts per site.
Core
User Management
Roles (owner, admin, manager, staff, viewer), module access, and multi-site team management.
Core
Notification Center
Inbox, preferences, and real-time operational alerts: low stock, new ticket, thresholds, critical incidents.
Core
Configuration
Locations and sites, essential integrations (Gmail, Slack, DHL, OpenAI), branding, and cron tasks.
Core
Differentiators you enable as you mature
Workflow Automation
Event-driven workflows: ticket created → order → alert. Automate repetitive operational flows across modules.
Add-on
Planner
Projects, boards, cycles, and calendar for site expansion, refurbishments, audits, or rollouts.
Add-on
BMS
Sites, devices, snapshots, analytics, thresholds, and reports for large venues, hotels, or malls.
Add-on
Built to scale from one site to an organization
The platform already supports multi-site, module permissions, a marketplace of modules per location, and workflows that connect events across modules.
Modular architecture
Module marketplace activatable per site. You only pay for what your operation needs.
Granular permissions
Roles (owner, admin, manager, staff, viewer) and module access with RBAC.
Multi-site native
Organizations, locations, and expansion without painful migrations.
Cross-module workflows
Events across modules: ticket created → low stock → notification → order.
Where every down asset hurts most
Arcade is our strongest entry vertical, not the ceiling of the product. It serves any business with distributed physical assets.
Hero verticalGame machines
Arcades & FEC
Built in arcade. Every machine down is money lost. ArcNexus centralizes machines, tickets, parts, suppliers, and maintenance.
“In an arcade, every machine down is money lost.”
Use caseTier 1Distributed machines
Vending & gaming machines
Distributed operations with recurring parts and suppliers. Central visibility across every fleet.
“Every route and every part, in one panel.”
Use caseTier 1Cardio, weights, saunas
Gyms & fitness chains
Multi-site chains with recurring cardio and strength maintenance. Reduce customer-visible downtime.
“Fewer broken machines, fewer cancellations.”
Use caseTier 2HVAC, elevators, kitchen
Hospitality & hotels
Strong fit with adapted copy. Integrates BMS, room maintenance, and supplier traceability.
“From reception to the plant room, connected.”
Use caseTier 2Client facilities
Facility management
Manage assets and tickets per client and site with granular permissions and consolidated reports.
“Every client, every site, every asset: traced.”
Use caseTier 2Self-checkout, coffee, refrigeration
Retail with equipment
Self-checkout, commercial refrigeration, and coffee with recurring maintenance and spare stock.
“Every store running, no surprises.”
Use caseMetrics that prove value in 90 days
The pilot measures downtime, closed incidents, critical parts, resolution time, and rush orders avoided. Before and after — no window dressing.
−40%Resolution timeFewer hours between failure and part availability.
−60%Information lookupNo more WhatsApp, Excel, and tribal knowledge.
−70%Down assetsCritical stock and suppliers connected to the asset.
100%TraceabilityAsset → incident → part → order → invoice.
What we measure at your site
- Weekly hours spent searching for information
Cut in half - Mean time to resolve incidents
−30% in 90 days - Assets down due to missing parts
Near zero - Rush orders from poor planning
−50% - Dead or duplicate stock
Identified and cleaned up - Incidents without an owner
0
If one site loses 2 hours a day to manual coordination…
…ArcNexus pays for itself by reducing downtime, avoiding rush orders, and giving central control to managers. The first executive report puts it in black and white.
What we hear before a demo
“We already use Excel.”
Excel doesn’t connect asset, incident, part, supplier, invoice, user, and site. ArcNexus sells traceability and operational speed — not another spreadsheet.
“We already use WhatsApp.”
WhatsApp communicates; it doesn’t audit, assign, measure times, or cost per asset. ArcNexus leaves a record and metrics.
“It’s too big for us.”
Start with one site and three modules: Inventory, Incidents, and Assets. Activate the rest as you need it.
“Is it only for arcades?”
Born and most mature in arcades, but it serves any business with physical assets, maintenance, and multi-site inventory.
“How do we know it saves money?”
The pilot measures downtime, closed incidents, critical parts, resolution time, and rush orders avoided.
Ready to reduce your downtime?
Start with one site and three modules. Measure ROI from month one and scale to multi-site when you need it.